Packaging and Processing of Orders
If the goods you have ordered are in stock, then your order will be packed and dispatched on either the same or next day.
If the goods you have ordered are out of stock, then we will order them in from the New Zealand manufacturer. These will usually be delivered in one to three days time. If there is going to be a longer delay than this, we will contact you by email or phone to discuss the delay.
Delivery and Post Within New Zealand
Within NZ we use NZ couriers and NZ Post courier service for overnight delivery to all cities and towns around New Zealand. Delivery in Auckland will often be slower than to other places. Delivery to rural areas is by NZ post rural service, a slower service that may take up to three or four days for delivery.
Shipping to Countries Outside of New Zealand
We offer two different ways to ship your goods, International Air Post and International Courier.
Both services are operated through New Zealand Post. International Courier is a faster service that can be fully tracked by you, but does cost more.
How shipping rates are calculated
Shipping rates are based on the weight of the parcel and the destintion country that the parcel is going to. Postage is more expensive to countries that are farther away from New Zealand.
About International Air Post
Most of the parcels that we ship to destinations outside of New Zealand are sent by this service. It is a safe, economical service that is available to 220 countries worldwide.
7 to 12 working days, although this does vary between countries.
Parcels cannot be tracked directly using the consignment number on your parcel. But NZ Post does have the ability to track these parcels and are able to provide us with updates and more information if a parcel is delayed or goes missing. If you are worried about your parcel please contact us and we will then find out information from NZ Post about your parcel and pass this on to you. Your goods will be fully insured against loss or damage in transit.
Parcels may be sent to PO Boxes or to street addresses.
Your parcel will be handled by USPS in USA and Parcel Force in the UK. In most countries parcels will be delivered by your national postal delivery organisation.
About International Courier Service
This is a faster but more expensive service that is currently available to selected countries world wide and includes Australia, North America, most countries in Europe, and selected countries in the Pacific, Asia and South America. The service is very safe and reliable and your goods will be fully insured.
2 to 6 working days to major cities (may take longer to smaller centres).
You will be able to track the progress of your parcel using the consignment number on www.nzpost.co.nz
A physical delivery address rather than a PO Box is preferable for this service.
Deliveries will be made by a courier company such as DHL.
Some countries will hold parcels in customs for inspection and at times this can delay the delivery of your order. It happens more often in UK and Europe than in other countries and unfortunately we have no control of this process.
Some nations have policies that involve charging taxes or duties on incoming parcels. We have no control of this process and it is your duty to pay any charges that may arise, and to learn about the policies your country has in regards to goods ordered from overseas countries.
It is usual that import charges apply to parcels that enter, Canada, UK, and countries in Europe.